Shipping policy

At NOADRESS, we are dedicated to ensuring your beautiful dresses and skirts arrive at your doorstep with the same care and elegance with which they were crafted. We understand the excitement of a new garment, and we strive to make your shipping experience as smooth and delightful as possible.

1. General Information

All orders placed through NOADRESS.com are shipped directly from our studio in Delft, The Netherlands. We primarily use PostNL for reliable and efficient delivery services, both domestically and internationally.

2. Order Processing Time

  • All orders are processed and prepared for shipment within 2 business days (Monday to Friday, excluding Dutch public holidays) of payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or promotional periods, processing times may be slightly extended, but we will always communicate any significant delays.

3. Shipping Methods & Costs

Shipping costs are calculated based on your order total and delivery destination and will be displayed at checkout before you finalize your purchase.

  • Domestic Shipping (The Netherlands):

    • Method: PostNL Standard Parcel

    • Estimated Delivery: 1-2 business days after dispatch.

    • Cost: A flat rate fee of €6.95 or free for orders over €60 at checkout.

  • International Shipping (Europe & Rest of World):

    • Method: PostNL International Parcel (with tracking)

    • Estimated Delivery:

      • Europe (EU): 3-7 business days after dispatch.

      • Europe (Non-EU): 5-10 business days after dispatch.

      • Rest of World: 7-21 business days after dispatch.

    • Cost: Calculated at checkout based on destination and package weight/size.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your unique PostNL tracking number. You can use this number to monitor the status of your delivery directly on the PostNL website (www.postnl.nl/en) or through your local postal service website once the parcel enters your country.

5. Customs, Duties, and Taxes (For International Orders)

  • For orders shipped outside the European Union, please note that your package may be subject to import duties, customs taxes, and other fees imposed by the customs authorities of the destination country.

  • These charges are not included in the item price or shipping cost and are the customer's sole responsibility.

  • NOADRESS is not responsible for any additional charges incurred upon delivery. We recommend contacting your local customs office for further information regarding potential charges before placing your order.

6. Shipping Restrictions

While we strive to ship worldwide, there may be certain countries to which we are unable to deliver due to carrier limitations or local laws and regulations. If your country is not available in the shipping options at checkout, please get in touch with us for assistance.

7. Lost or Damaged Packages

  • Damaged Upon Arrival: If your package arrives visibly damaged, please refuse delivery if possible and contact us immediately. If you accept the package, please take photos of the damage before opening it.

  • Lost in Transit: If your tracking information indicates that your package is lost in transit, please get in touch with us. We will initiate an investigation with PostNL to locate your parcel. Please allow sufficient time for the investigation process to be completed.

8. Returns & Exchanges

For information regarding returns or exchanges, please refer to our dedicated Returns & Refunds Policy page. This Shipping Policy pertains only to the delivery of your order.

9. Contact Us

If you have any questions or concerns regarding your order's shipping, please do not hesitate to contact our customer service team:

Email: norhalma@noadress.com

Working Hours: Monday - Friday, 9:00 - 17:00 CET

Thank you for choosing NOADRESS. We hope your new garment brings a touch of magic to your everyday!